Address: IKEA, Dubai Festival City, Al Rebat Road, Dubai, P.O. Box 50618, United Arab Emirates
Address: IKEA, Dubai Festival City, Al Rebat Road, Dubai, P.O. Box 50618, United Arab Emirates
IKEA UAE is part of Al-Futtaim Group and has been one of the leading players in the UAE home furnishing sector for over three decades. IKEA works to offer good, affordable, and stylish solutions to local tastes and requirements in all its stores within Dubai, Abu Dhabi, and the rest of the Emirates. Other stores in Dubai such as IKEA Jebel Ali and Dubai Festival City are considered among the largest in the region with nearly everything that one would want to see from furniture items to decor. IKEA UAE has been committed to campaigning for sustainability, quite recently it introduced an electric truck for delivery as part of its CSR for reduced carbon emissions to support green initiatives taken by the UAE.
IKEA Helpline
Tel: +971 800 4532
Email: customerservice.dfc@ikea.ae
IKEA Payment Method
Visa, Mastercard, American Express, JCB, Gift Cards, Apple Pay, Google Pay, Samsung Pay, Buy Now Pay Later (Tabby, Tamara), and Cash on delivery
IKEA Delivery Info
Customers can enjoy free delivery on home accessories for orders over AED 150. For orders below AED 250, a delivery fee of AED 10 applies. When it comes to furniture, free delivery is available for orders over AED 1500, while a charge of AED 45 will be applied to orders below this amount. If furniture assembly is required, there is an additional fee of AED 130 for orders under AED 1550. For those needing their items urgently, IKEA offers a Same-day Express Delivery service for AED 350, available for orders placed before noon. Additionally, IKEA provides a complimentary Click & Collect service at select locations, enabling customers to pick up their orders at no extra cost.
IKEA Return & Refund Policy
IKEA UAE offers a 90-day return policy for items in their original packaging and condition, along with the receipt. Refunds are provided based on the original payment method. You can return items either by visiting the store or arranging a pick-up service. Refunds may be processed as a store credit or direct refund, depending on the payment method used.
IKEA Digital Gift Card
IKEA UAE offers gift cards that can be used both in-store and online. These cards are available for purchase with flexible values, making them a convenient option for gifting. The recipient can use the gift card to purchase any item from IKEA including furniture, home decor and accessories. IKEA gift cards have no expiration date and can be recharged, providing ongoing value. For balance inquiries or to purchase a gift card, customers can visit IKEA stores or their website.
IKEA Family Offers
Members of the IKEA Family program enjoy exclusive offers, including discounts on specific items and access to special deals throughout the year. IKEA Family members also benefit from extended services like free hot drinks in the restaurant and invitations to member-only events. These offers are available both online and in-store, providing extra value for loyal customers. IKEA UAE also offers promotions such as the "New Lower Price" where select products are reduced permanently to make them more affordable for customers.
IKEA Blue Rewards
IKEA Blue Rewards offers members exclusive discounts, special offers, and early access to promotions. Members also earn points on their purchases, which can be redeemed for future savings.
IKEA Shopping APP
You can download the IKEA app to get updates on the latest products and discounts. You can download the Ikea app from Android and IOS store to keep your shopping lists in hand.