Address: Allied Enterprises LLC, P.O. box 30069, Dubai, UAE
Address: Allied Enterprises LLC, P.O. box 30069, Dubai, UAE
UAE-based Faces is the pan-regional ultimate beauty omni retailer of luxury fragrances, skincare, makeup, and beauty accessories. With more than two decades of experience and over 85 stores across 9 countries in the region including the UAE, Kuwait, and Saudi Arabia, Faces is renowned for leading this exceptional shopping experience in offering new innovative beauty products combined with unparalleled personalized services. Their wide-ranging portfolio of international brands ensures that customers receive the latest beauty trends and innovations.
Faces Helpline
Tel: 800-965664
Email: info@facesbeauty.com
WhatsApp: +971 56 329 9902
Faces Payment Method
Visa, MasterCard, American Express, Apple Pay, Buy Now Pay Later (Tabby, and Tamara), and Cash on Delivery.
Faces Delivery Info
Faces UAE provides a range of delivery options to suit your needs. For orders above AED 499, express delivery is free, while a delivery fee of AED 15 applies to orders below that amount. Standard delivery is free for orders over AED 299, with a nominal fee of AED 10 for smaller purchases. For Dubai customers, express delivery within 24 hours is available, and you can enjoy same-day delivery in Abu Dhabi, Ajman, and Sharjah for orders placed before noon. Additionally, in Dubai, orders placed between 10 AM and 8 PM qualify for 4-hour delivery. For other cities, delivery typically takes 2–4 days. Cash on delivery is also available for an additional AED 15 fee.
Faces Return & Refund Policy
Products can be returned within 7 days of receiving the order by contacting their customer service. However, returns are only applicable for unused and unopened products in their original packaging. Refunds will be issued back to the original payment method such as a credit or debit card after the returned items are inspected. Items bought on sale or promotions are not eligible for returns, and makeup and skincare products cannot be returned once opened. For damaged products due to manufacturing defects, a return may be accepted.
Faces Loyalty Program
Faces UAE offers a loyalty program through the MUSE platform, which provides members with exclusive benefits and rewards. As part of this program, customers can earn points on their purchases, which can be redeemed for discounts or special offers. The MUSE loyalty program extends beyond Faces to include other luxury brands, offering a more extensive range of rewards. Additionally, members get access to exclusive events, early access to sales, and other personalized shopping experiences designed to enhance their beauty shopping.
Faces Seasonal Discounts
Faces UAE offers a variety of seasonal discounts throughout the year. These include the Black Friday Sale which typically runs from mid-October to early December, offering discounts up to 50% on popular brands like YSL, Armani and Lancome. They also have Ramadan Beauty Offers, providing around 25% off on selected fragrances and beauty products during the holy month. Additionally, the Spring Sale offers discounts ranging from 25% to 50% on a wide range of products, including perfumes and skincare items.