Address: Xiaomi Singapore Pte. Ltd., Xiaomi Technology Netherlands B.V
Address: Xiaomi Singapore Pte. Ltd., Xiaomi Technology Netherlands B.V
Xiaomi has turned the country's tech market upside down with its affordable and qualitative range of electronic goods. Making headlines largely because of its innovative smartphones, the company sells several smart living products such as smartwatches, air purifiers and home security cameras. With a commitment to offering the best in class technology at competitive prices, the brand seems to strike all the right chords with the UAE consumer. It has a widespread network of retail stores and online accessibility to its products across the region. Additionally, Xiaomi ensures that the renewal of its products is constantly updated with the latest developments, further illustrating its status as the leading technological brand within the UAE.
Xiaomi Helpline
You can contact their customer service by the following method:
Helpline: +971-509818250,
Email: sales@xiaomi-dubai.com.
Xiaomi Payment Method
Credit/Debit Cards (Visa, Mastercard), and Cash on Delivery (COD).
Xiaomi UAE Delivery Method
Xiaomi UAE offers a delivery policy designed to ensure convenience for its customers. They provide free shipping on orders over AED 1299 allowing customers to enjoy added savings on larger purchases. After placing an order online Xiaomi’s team contacts the customer to confirm delivery details. Deliveries are managed by their logistics team and depending on the location shipping times may vary. Xiaomi ensures that all deliveries are handled promptly and keeps customers updated throughout the process. However, they mention that all product support inquiries including tracking and other concerns are managed via online chat or email.
Xiaomi Return & Refund Policy
If you receive a damaged or defective product, you have up to 7 days from the date of delivery to request a return or exchange. To qualify, the item must be unused in its original packaging and accompanied by proof of purchase. Shipping fees for returns are generally covered if the return is due to a defect or incorrect item delivery. However, for non-defective returns, customers are responsible for the return shipping costs. Additionally, if you decide to cancel an order or return a non-defective product, a restocking fee may apply depending on the condition of the returned item.
Xiaomi Seasonal Discounts
Xiaomi UAE offers various seasonal discounts, especially during major shopping events like Ramadan and Black Friday. During Ramadan, Xiaomi typically offers discounts on a wide range of products including smartphones, smart devices, and home appliances. For example, you might find savings of up to AED 172 on products like the Xiaomi Smart Air Purifier. For Black Friday Xiaomi frequently features deals on popular devices. Past offers have included discounts on handsets like the Xiaomi Mi 11, Redmi Note 10S and Poco F3 5G with savings of up to £200 (approx. AED 1,000) on flagship models.